Thread: AI customer support for Amazon brands

Built for Amazon sellers. Powered by AI.

From review requests to ticket resolution, Thread replaces a full support team at a fraction of the cost.

Try for free

“We replaced 3 full-time support reps with Thread. It paid for itself in 2 weeks.”

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Alex M.

Customer Support Lead at Mini Mic Pro

AI that knows your store

Trained on your listings, reviews, and FAQs—Thread responds like a top-tier agent, 24/7.

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Automated review requests

Trigger Amazon’s “Request a Review” button at scale. Drive more 5-star reviews with zero manual work.

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Smart support inbox

Manage buyer messages across ASINs, all in one clean dashboard. Thread auto-replies or routes tickets based on urgency.

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E-Commerce Sellers Love thread

Thread helped us break through the 4.2-star ceiling

We were stuck at 4.2 stars for months, and it was killing our conversions. After switching on Thread’s automated review requests, we finally tipped to 4.3. That tiny bump made a big difference—our sessions converted better, ad costs dropped, and organic rank improved. It’s the kind of lift that pays for itself fast.
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Jessica G.

Suppliments Brand Owner

Thread replaced two VAs and works 10x faster

We used to spend hours every day just answering repetitive buyer questions. Thread took over 90% of our support tickets and responds instantly—accurately too. We were able to cut two full-time VAs and reinvest that into launching new SKUs.
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Julian C.

7 Figure Amazon Seller

Thread unblocked our growth

As we scaled, support became a nightmare. Missed messages, slow replies, and negative reviews. Thread fixed all of it. It’s like having a trained support agent that never sleeps. I wish we had this 2 years ago.
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Aisha K.

6 Figure Amazon Seller

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Flowis helped us go from scattered spreadsheets to a clean, centralized sales process. Our reps adopted it in days—no training, no pushback.

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Leah Torres

Sales Director, BrightLedger

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With Flowis, we finally have a CRM that supports how we sell—not the other way around. Forecasting and reporting are now instant and accurate.

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Greg Sumner

CRO, NovaStack

FAQs

Everything you need to know about Thread—how it works, what it does, and why sellers love it.

What is Thread?

Thread is an AI-powered customer support and review automation platform built for Amazon FBA sellers. It helps you automatically respond to buyer messages and request reviews—so you can grow your brand without the manual work.

How does it work?

Thread integrates with your Amazon Seller Central account and automates the “Request a Review” button to boost your 5-star review count. Thread also responds to buyer messages instantly with AI trained on your brand.

Is Thread compliant with Amazon’s ToS?

Yes. Thread uses Amazon’s official APIs and only automates actions (like the built-in “Request a Review” feature) that are 100% within Amazon’s Terms of Service.

Is my data safe with Thread?

Yes, we take data security very seriously. Thread includes built-in user management and authentication systems. We use industry-standard encryption and security practices to protect your data and your users' information.

AI Customer Support for Amazon Sellers

AI Customer Support

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