Privacy Policy
1. Information We Collect
1.a. Information You Provide
- Account Information: Name, email address, Amazon Seller ID, and business details when you create an account or use our Services.
- User Content: Any customer messages, support requests, or other content submitted through Thread.
1.b. Information We Automatically Collect
- Device and Usage Data: IP address, browser type, device type, operating system, referring URLs, and interactions with the Service.
- Cookies and Tracking Technologies: Used to enhance functionality, remember preferences, and track usage trends.
1.c. Third‑Party Integrations
- Amazon Seller Central: With your consent, we access customer messages, order history, and review‑related data from your Amazon account.
- CRM and Communication Tools: If you integrate third‑party tools, we may access and process related data as needed to deliver features.
- Google APIs (Workspace & Photos): If you connect a Google account, we only access data you explicitly authorize via Google’s OAuth scopes.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services
- Automate customer support and review requests
- Monitor system performance and prevent abuse
- Send important notifications related to your account
- Offer customer support and troubleshoot issues
- Comply with legal obligations
3. How We Share Information
We do not sell your personal data. We may share information:
- With service providers who help operate our infrastructure (e.g., hosting, analytics)
- With your consent, for example when you integrate with external platforms
- As required by law, such as to comply with legal requests or protect rights and safety
- In a business transfer, such as a merger or acquisition
4. Limited Use of Google User Data
If our application accesses your Google user data, we comply with the Google API Services User Data Policy, including the Limited Use requirements.
- Scope of Use: We only use Google user data to provide or improve user‑facing features of our application.
- No Advertising: We do not use Google user data for advertising or analytics purposes beyond what’s permitted by Google’s policy.
- No Sale or Rental: We do not transfer or sell Google user data to third parties, except as necessary to provide and improve the app’s features, comply with the law, or as part of a merger, acquisition, or sale of assets.
- Human Access Controls: We do not permit humans to read Google user data except in these limited cases:
- With your affirmative agreement for specific messages;
- When necessary for security purposes (e.g., investigating abuse);
- To comply with applicable law; or
- For internal operations only when the data have been aggregated and anonymized.
5. Data Retention
We retain your information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
Depending on your location, you may have rights such as:
- Accessing or updating your data
- Requesting deletion of your information
- Opting out of certain data uses (e.g., marketing)
You can exercise these rights by contacting us at info@jointhread.ai.
7. Security
We take reasonable measures to protect your data using encryption, access controls, and secure infrastructure. However, no system is 100% secure, so we encourage you to use strong passwords and monitor account activity.
8. Children’s Privacy
Thread is not intended for use by children under 13. We do not knowingly collect personal data from children.
9. International Users
If you are accessing the Services from outside the United States, note that your data may be transferred to and processed in the U.S. or other countries with different data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you via the Service or email.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
📧 Email: info@jointhread.ai