Terms of Service
Effective Date: June 1, 2025
Welcome to Thread LLC! These Terms of Service ("Terms") govern your access to and use of Thread LLC’s website, services, applications, and tools (collectively, the “Service”). By using the Service, you agree to be bound by these Terms.
1. Overview
Thread LLC (“Thread,” “we,” “us,” or “our”) provides AI tools to automate Amazon customer support, request reviews, and manage feedback. These Terms apply to all users, including account holders, visitors, and customers (“you”).
2. Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.
3. Account Registration
You agree to provide accurate and complete information when you register. You are responsible for maintaining the confidentiality of your account credentials. You are liable for all activity that occurs under your account.
4. License & Restrictions
Thread grants you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.
You may not:
- Reverse-engineer or attempt to extract the source code of our software;
- Use the Service in violation of applicable law;
- Resell or sublicense the Service to third parties without our permission.
5. Subscriptions and Payments
Access to certain features may require a paid subscription. By subscribing, you authorize us (or our payment processor) to charge your payment method. All fees are non-refundable unless required by law.
Plans may include limits on usage (e.g., number of support requests, AI replies, or review requests). Exceeding those limits may require an upgrade or incur additional charges.
6. User Data and Amazon Access
You grant Thread the right to access your Amazon Seller account data solely to provide the Service. You retain ownership of your data, but we may use anonymized, aggregated data to improve our offerings.
You are responsible for complying with Amazon's policies and terms.
7. Termination
You may cancel your subscription at any time. We reserve the right to suspend or terminate your account if you violate these Terms or use the Service in a harmful or unlawful way.
8. Intellectual Property
All content and technology related to the Service are owned or licensed by Thread and are protected by intellectual property laws. You may not use our trademarks or branding without prior written consent.
9. Disclaimers
The Service is provided “as is” without warranties of any kind. Thread does not guarantee that the Service will be error-free or uninterrupted.
10. Limitation of Liability
To the maximum extent permitted by law, Thread will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
11. Indemnification
You agree to indemnify and hold Thread harmless from any claims, losses, liabilities, and expenses (including attorney’s fees) arising out of your use of the Service or your violation of these Terms.
12. Modifications
We may update these Terms from time to time. If we make significant changes, we’ll notify you. Continued use of the Service after changes constitutes your acceptance.
13. Governing Law
These Terms are governed by the laws of the State of [Your State], without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in [Your City, State].
14. Contact Us
If you have any questions about these Terms, contact us at:
📧 legal@thread.ai