Customer support
on autopilot.

The AI tool built for Amazon sellers to boost reviews, cut response time, and protect your brand.

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Trusted by Top FBA Brands

"The Best Amazon Customer Support App."

- Gavin, Amazon Seller

Replies that write themselves

Instant Replies. Automated Resolutions. Happier Customers.

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AI Agents That Respond Instantly

Resolve Common Issues Automatically

Hand Off When Needed

Fast Setup, No Code Required

No more clicking buttons

"Request a Review" Button Automated

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Responds within seconds

Handle common tickets—like tracking, refunds, and returns—end-to-end with AI.

Define exactly how AI should respond—and when it shouldn’t.

Manage multiple Amazon storefronts, users, or clients with ease.

"It's the slickest, most practical implementation of generative AI for the text I've used to date."

Alex Heath, Deputy Editor

More 5-Star Reviews.
Zero Effort.

Uses Amazon’s own “Request a Review” system

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Why Amazon Sellers Choose Thread

Review Request Automation

Automatically triggers Amazon’s official "Request a Review" system to grow your reviews—compliant, hands-free, and optimized for timing.

AI Customer Support

Responds instantly to customers via Amazon buyer messages. Handles common questions, resolves issues, and escalates when needed—all with natural, brand-safe replies.

Train AI with Your Documents

Upload your FAQs, policies, and manuals so Thread’s AI learns your brand voice and unique processes.

Privacy & Security Built-In

Secure infrastructure with audit logs, role-based access, and optional PII redaction to protect customer data.

Performance Analytics

Monitor AI ticket resolution, review growth, and customer satisfaction in one dashboard.

100% Amazon TOS-Compliant

Fully compliant with Amazon’s Terms of Service to keep your account safe while growing verified reviews.

Questions & answers

How much does Thread cost?

Thread offers a free tier for review automation. Paid plans start based on your order volume and unlock customer support automation, review removal tools, and advanced insights.

How does Thread AI use my data?

Thread securely connects to your Amazon Seller account using Amazon’s official API. We only use data needed to automate support and reviews — and never share or sell your data.

What can Thread AI help me do?

Thread AI helps automate your amazon your customer support.
It can help you to:

  • Amazon customer support tickets

  • Review request timing to increase 5-star reviews

  • Detection and removal of negative reviews

  • Insights into support trends and customer feedback

How can I learn more about Thread AI?

Visit jointhread.ai/contact-sales to book a demo, explore features, or chat with our team. We're here to help you grow faster with less work.